Holding a date, changing it, letting it go
Refunds & cancellations
Effective 20 September 2026 · MG Adventure Tours Jamaica Ltd
A booking is held when we have confirmed the USD total in text or WhatsApp and you have sent the 20% part-payment via Cash App or PayPal. Ask for a change or a refund in that same thread — or email margarettoursjamaica@gmail.com. If the chat for a specific trip states a different window, that chat wins.
What the part-payment is for
The 20% holds the date while calendar slots are still open. It is not a card charge on this website. The remaining balance is not taken here. Attraction tickets you buy from a venue follow that venue’s rules, not this page.
Changing a trip
Flight delays, a gate change, or a villa pin that moved: tell us as soon as you know. We adjust when we can. That is a change, not a cancellation.
A new date or a different hotel is subject to a free slot. If we can move you, the part-payment moves with the date. If we cannot, you can keep the original date or cancel under the guest rule below.
Guest cancellation — more than 48 hours
If you cancel more than 48 hours before the booked pickup time, we refund the part-payment, or we leave it on a new date if you would rather rebook. Say which you want in the thread.
Guest cancellation — 48 hours or less, and no-shows
If you cancel 48 hours or less before pickup, or we cannot reach you and you are not there for the held slot, the part-payment is kept. That is what reserved the date. We will not chase the remaining balance for a trip that did not run.
Cruise guests: all-aboard is the hard stop. If you cut a day too close to sail-away, that is a guest cancellation, not a delay we can wait out on the dock.
If we cancel
If we cannot run the trip (vehicle, staff, or a road we will not take), we refund everything you have already paid us for that booking, or we move you to a new date you accept. You do not keep a held date we failed to cover.
Weather and closed attractions
Jamaica rain is ordinary. We still run transfers in rain. If a road or an attraction is closed and the day cannot be done as booked, we will rebook, shorten, or credit the transport we could not provide. A venue ticket you already bought is between you and the venue.
How a refund is paid
Refunds of a Cash App or PayPal part-payment go back through the same app when those apps allow it. That can take a few business days on their side. We do not take a card on this site, so there is no website charge to reverse.
How to ask
Use the booking thread first so we have the date and the name on the part-payment. You can also email margarettoursjamaica@gmail.com or reach +1 (876) 358-5458 (calls, text, iMessage, and WhatsApp) or WhatsApp +1 (876) 436-9943. Name the date, the pickup, and whether you want a refund or a new date.